Customer Service Representative
DFC MANUFACTURING GROUP LLC DFC MANUFACTURING GROUP LLC Batavia, IL Batavia, IL Full-time Full-time $19 - $24 an hour $19 - $24 an hour 7 days ago 7 days ago 7 days ago Job
Summary:
Coordinates production of die-cutting and die-making with customer and production staff.
Essential Duties and
Responsibilities:
Additional duties may be assigned.
Coordinates production of die-cutting and/or die-making services with customers' requirements Confers with customers throughout production to keep them informed of status of job Solicit and resolve inquiries and complaints Obtain approval of materials, and to procure information, materials and equipment needed by established personnel to process order Determine supplies, materials, and equipment needed for job order Monitors progress of job order throughout production Confers with establishment personnel and alters production schedule and job order to expedite timely processing of job in accordance with customers' requirements and company standards Responsible for processing orders placed by customer via phone, fax or email Quoting jobs as specified by customer, using in-house price book and knowledge of company standards Develops and maintains customer specifications sheets in CyFrame Reads and/or scales blueprints and samples Train and monitor workflow of new employees Knowledge, Skills and Abilities:
High School graduate or GED Equivalent Fluent English Strong math and problem solving skills Computer proficient Ability to read and understand blueprints Practical understanding of manufacturing, equipment and workflow Strong organizational skills Solid documentation skills Physical Requirements:
Ability to sit and work at a computer terminal for long periods of time.
Able to bend, twist, stoop, reach and lift materials up to 50 lbs.
General Comments:
This is high-speed, high-pressure production work in a competitive manufacturing environment.
Employee must be able to work under stress and pressure to meet customer deadlines.
All employees are responsible for quality control and must meet production standards.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Flexible schedule Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Coordinates production of die-cutting and die-making with customer and production staff.
Essential Duties and
Responsibilities:
Additional duties may be assigned.
Coordinates production of die-cutting and/or die-making services with customers' requirements Confers with customers throughout production to keep them informed of status of job Solicit and resolve inquiries and complaints Obtain approval of materials, and to procure information, materials and equipment needed by established personnel to process order Determine supplies, materials, and equipment needed for job order Monitors progress of job order throughout production Confers with establishment personnel and alters production schedule and job order to expedite timely processing of job in accordance with customers' requirements and company standards Responsible for processing orders placed by customer via phone, fax or email Quoting jobs as specified by customer, using in-house price book and knowledge of company standards Develops and maintains customer specifications sheets in CyFrame Reads and/or scales blueprints and samples Train and monitor workflow of new employees Knowledge, Skills and Abilities:
High School graduate or GED Equivalent Fluent English Strong math and problem solving skills Computer proficient Ability to read and understand blueprints Practical understanding of manufacturing, equipment and workflow Strong organizational skills Solid documentation skills Physical Requirements:
Ability to sit and work at a computer terminal for long periods of time.
Able to bend, twist, stoop, reach and lift materials up to 50 lbs.
General Comments:
This is high-speed, high-pressure production work in a competitive manufacturing environment.
Employee must be able to work under stress and pressure to meet customer deadlines.
All employees are responsible for quality control and must meet production standards.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Flexible schedule Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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