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Customer Service

TRC Staffing Services is hiring outgoing customer service professionals to work in Batavia, IL. These positions are inbound call center positions and our client does require 6+ months of prior call center experience to be considered for this role.TRC Staffing has partnered with the 4th largest solid waste company in the U.S to help them identify Customer Service Representatives to join their growing Call Center Team. Customer Service Representatives respond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary.All our positions are contract to hire and we are looking for individuals who want to make a career with our client.Training class starts June 12thIdeal Candidates: Personable, outgoing, and someone who likes to engage with others. Someone who wants to make sure each customer is taken care of - even if that means you need to search for an answer. Punctual, reliable, someone who does not like to miss work Team players Active listeners and great communicators (both written and oral)Essential Duties and Responsibilities: Respond effectively and courteously to customer service inquiries, requests or complaints Return all customer calls in a timely manner Research and resolve customer issues Data entry of service and route data for billing and scheduling Assist with reinstatement of customer accounts, process reinstatement paperwork and process collection letters for mailing as needed Responsible for setting up new accounts from Service Agreements; accurately maintaining proper flow of paperwork from sales to operationsQualifications: Minimum one (1) year customer service experience Prior experience upselling products or services required High School Diploma, GED and/or equivalent work experience Excellent Customer Service Skills Basic computer skills required for data entry purposes Strong written and communication skills Ability to multi task

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